This statement details the accessibility policy, level, and compliance of this site with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies transposing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of websites and mobile applications of public sector bodies, as well as the Renow framework for the standardisation of the Government of the Grand Duchy of Luxembourg's websites.
The Government IT Centre (Centre des technologies de l'information de l'Etat - CTIE) is committed to making https://washington.mae.lu accessible in compliance with the above-mentioned European law and directive.
What is web accessibility?
Everyone should be able to easily use and consult the information on a website, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).
Preparation of this accessibility statement
This statement was prepared on 17 September 2019. It is based on an audit carried out on a representative sample of pages.
This site is partially compliant with EN 301 549 V2.1.2, the European standard corresponding to WCAG 2.1 priority level AA (Web Content Accessibility Guidelines) due to non-compliances and exemptions.
The contents listed below do not comply with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies, and will be subject to subsequent corrections:
- All pages with a search form have the same header. The scrolling order when using the tab key is not in accordance with the objects displayed
- The internal navigation menu of the pages is not properly structured
- Some images do not have an appropriate alternative
- Language changes are not indicated on some English, German or Luxembourgish terms
- The structure of the contact information in the footer is not relevant.
- The contrast of text or icons is not sufficient
- The "Standard conditions" page of classified establishments contains several non-conformities: poorly structured tables, irrelevant links and presence of non-explicit acronyms.
- The home page uses online style sheets;
- Several tables on this site do not have adequate headers, and therefore do not allow a relevant reading with assistive technologies;
- Some links have labels or titles that are not understandable with or without context;
- Some numbered and unnumbered bullet lists are not always identifiable as such;
- The content of the "Training for staff representatives " sub-pages is repeated on different pages under different titles.
The contents listed below do not comply with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies, and will not be subject to subsequent corrections:
- The links in the submenus of the "MORE" section are not accessible from the navigation bar using the keyboard. However, access to the information pages of this submenu is possible from the main "MORE" section and from the footer;
- The office documents (pdf) available on this site may not comply with EN 301 549 V2.1.2. However, we will make every effort to ensure compliance of new documents published since 23 September 2018 and, if necessary, contact us so that we can provide you with the information;
- interfaces and forms that are specific to MyGuichet.lu are not part of this audit because the analysis of the redesign of MyGuichet.lu is still in progress;
- the authentication system by LuxTrust which is an independent external company.
The following contents do not fall within the scope of the applicable legislation:
- the office documents available on the site do not necessarily comply with the EN 301 549 V2.1.2 standard, but should it be necessary we will endeavour to bring documents published before 23 September 2018 into conformity;
- all videos available on the site are available through a player that meets accessibility requirements. We will endeavour to make the content of videos published from 23 September 2020 fully compliant;
- all interactive maps are exempted. We will make every effort to make them identifiable and to ensure that they do not cause any problems.
Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist.
To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.
Each site is evaluated at several stages:
- During the design of the content structure.
- During the creation of graphic and functional models.
- Immediately prior to going live.
Once the site is online, checks are carried out as follows:
- the editors check access to all new content before it is published.
- each new functionality of the site is evaluated before it is published.
During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).
The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).
Our employees have the knowledge and skills required to correctly apply the Internet guidelines.
Trouble accessing information?
If you notice an accessibility issue, send us an email at email@example.com, describing your problem and the page on which it occurred.
We commit to replying to you by email within 1 month at the latest. Within reasonable limits, the correction of the accessibility issue will preferably be carried online such as to remedy the problem in a sustainable way.
Should this be impossible, the desired information will be sent to you in an accessible format of your preference:
- in writing in a document or email;
- orally in an interview or by phone.
You also have the possibility of informing the Information and Press Service (Service Information et Presse - SIP), the body responsible for monitoring accessibility, or the Ombudsman, mediator of the Grand Duchy of Luxembourg.